STO2 Issues with networking

Resolved
Duration: 4h 50mOct 21, 2026

Affected services

STO2 - Network

Degraded

Timeline

Resolved
15:18Oct 21, 20269h ago

Since applying the fix, the improvements have remained consistent and stable with no further degradation observed. We are resolving this incident and will continue to monitor the situation to ensure ongoing stability. All services are now fully operational. Thank you for your patience throughout this incident.

Monitoring
12:04Oct 21, 202612h ago

We have applied a fix and are seeing improvements. We continue monitoring the situation closely, and will provide updates when more information becomes available.

Investigating
11:18Oct 21, 202613h ago

Our team is actively investigating an intermittent packet loss issue affecting the STO2 region network. We are continuing to troubleshoot and work towards a resolution. We understand the impact this may have and appreciate your patience. Further updates will be provided as soon as more information becomes available.

Investigating
10:28Oct 21, 202614h ago

Our Operations team is investigating an issue with networking in the STO2 region.

During this time you may experience issues related to networking such as connectivity issues with the API, VPNs, Load Balancers and Floating IPs.

We apologize for the inconvenience caused and we will share an update as soon as we have more information.

STO2 - Network