Networking issues affecting multiple regions

Resolved
Duration: 5hOct 22, 2025

Affected services

Sto1 HS - API

Degraded

Sto1 HS - Network

Degraded

Sto2 HS - API

Degraded

Sto2 HS - Network

Degraded

STO2 - API

Degraded

STO2 - Network

Degraded

API - Stockholm Compliant

Degraded

Core Network

Degraded

Timeline

Resolved
20:18Oct 22, 20255mo ago

We have resolved the incident.

Sto1 HS - APISto1 HS - NetworkSto2 HS - APISto2 HS - NetworkSTO2 - APISTO2 - NetworkAPI - Stockholm CompliantCore Network
Monitoring
18:20Oct 22, 20255mo ago

We have applied a fix and are currently monitoring the situation. If you continue to experience connectivity issues, please don't hesitate to reach out to our support.

Sto1 HS - APISto1 HS - NetworkSto2 HS - APISto2 HS - NetworkSTO2 - APISTO2 - NetworkAPI - Stockholm CompliantCore Network
Investigating
17:13Oct 22, 20255mo ago

We have identified an issue with our network hardware, and our team is currently working onsite to implement a fix.
During this time, you might experience some service interruptions.

We will provide an update as soon as the situation is resolved.

API - Stockholm Compliant
Investigating
16:49Oct 22, 20255mo ago

We are currently investigating this issue.
We apologise for the inconvenience this might might cause. We will provide an update as soon as we have further information.

Sto1 HS - APISto1 HS - NetworkSto2 HS - APISto2 HS - NetworkSTO2 - APISTO2 - NetworkAPI - Stockholm CompliantCore Network
Investigating
15:42Oct 22, 20255mo ago

Our team has identified a potential fix for the issue and is currently applying it. During this time, you may experience brief service interruptions or degraded performance.
We apologise for the inconvenience this issue might cause.

Sto1 HS - APISto1 HS - NetworkSto2 HS - APISto2 HS - NetworkSTO2 - APISTO2 - NetworkAPI - Stockholm CompliantCore Network
Investigating
15:06Oct 22, 20255mo ago

We are currently investigating this issue.

Sto1 HS - APISto1 HS - NetworkSto2 HS - APISto2 HS - NetworkCore Network
Investigating
14:23Oct 22, 20255mo ago

Our Operations team is investigating issues with our core network.

During this time you may be unable to access the API or Cleura Cloud Management Portal and depending on your graphical location you may be unable to reach some virtual instances in the affected regions.

We apologize for the inconvenience caused and we will share an update as soon as we have more information.

STO2 - APISTO2 - Network